As well as its ecosystem it would be managing millions of monthly bookings from all corners of the planet, automatically processing the transactions and dividing up the fees as well as sending out the invoices, updating host accounts, setting up the review for post-stay feedback, dealing with local regulations in more than a hundred countries and so on. Not bad for a company that is only around 10 years old.
If you are thinking about platform strategy you could do well to consider those 12 points. Over the years I've been looking at platforms they strike me as the most significant. Of course I'm waiting to hear from you - what did I miss?
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